Discenda Support

Need a hand with Discenda? Most questions are answered below. If not, email us at discenda@outlook.com and we'll get back to you within 2 working days.

Pupils: for anything about your lessons, times or bookings, your instructor is usually the quickest person to ask.

Signing in

What do I need to sign in? Three things: your driving school's school code, the email address on your account and your password. Instructors and pupils use the same Discenda app, and it shows you the right screens for your role once you've signed in.

Where do I find my school code? Your driving school gives it to you. Pupils usually get it from their instructor with their login details. If you've lost it, ask your instructor or driving school.

It says my details are wrong. Check the school code first (it isn't case-sensitive, but it must match exactly), then make sure you're using the email address your school has for you. Too many failed attempts will pause sign-in for a short while, so wait a few minutes before trying again.

I'm a pupil and I don't have a login yet. Your instructor sets up your account and sends you your login. Ask them to send it.

Forgotten password

Pupils 1. On the sign-in screen, tap Forgot password? 2. Enter the email address on your account. 3. We'll email you a six-digit code. It lasts 15 minutes. 4. Enter the code and choose a new password (at least 10 characters).

No email? Check your junk folder and wait a couple of minutes before asking for another code. If you no longer use that email address, your instructor can reset your password for you.

Instructors Instructors will be able to use Forgot password? on the sign-in screen in the same way: enter your email, then the six-digit code we email you, then a new password. This is coming with the next update. Until then, email discenda@outlook.com and we'll help you reset it.

Changing your password - Pupils: go to More → Change password. - Instructors: sign out, then use Forgot password? on the sign-in screen to set a new password (coming with the next update; until then, email discenda@outlook.com).

Lessons and messages

A lesson time looks wrong. Please check with your instructor before relying on it. Times are shown in UK time.

How do I message my instructor (or pupil)? Open the Messages tab. Instructors can see every pupil conversation there and reply directly.

I'm not getting notifications. Go to iPhone Settings → Notifications → Discenda and make sure notifications are allowed. Discenda uses notifications for lesson reminders, check-in requests, messages and other updates from your school.

Why does Discenda ask for my location? (Instructors) Only so you can record lesson and test routes and use My Location in Map Sketch. Nothing is recorded unless you start a recording. You can change this in iPhone Settings → Privacy & Security → Location Services → Discenda. The pupil side of the app never asks for location.

Your account

How do I delete my account? In the app, go to More → Delete my account and confirm. Your login is switched off straight away and a deletion request is sent to your driving school. Some lesson records may be kept by the school, for example for accounting. See our Privacy Policy for details.

You can also ask for deletion by emailing discenda@outlook.com from the email address on your account.

How do I change my profile photo? Pupils can change or remove their photo in More.

How do I get a copy of my information or correct it? Ask your driving school, or email discenda@outlook.com. See the Privacy Policy.

Driving schools

I run a driving school. Can I use Discenda? We'd love to hear from you. Email us at discenda@outlook.com, or see the Get in touch section on our home page.

Contact

Email: discenda@outlook.com Discenda is provided by Graham Warwick trading as G Force Driving Academy, 21 Priddis Close, Exmouth, EX8 5PG, United Kingdom.